Frequently Asked Questions
Answers to the questions we are asked most about ordering, payment, shipping, returns and part compatibility. If your question is not here, write to us on WhatsApp or use the contact page.
Ordering and payment
Can I order without creating an account?
Yes. You can check out as a guest; the tracking number is sent to the e-mail address and phone number you enter at checkout. You can follow your order on the Where Is My Shipment? page without an account.
Which payment methods do you accept?
Visa/Mastercard credit and debit cards (3D Secure, Paynkolay secure payment gateway) or bank transfer (Türkiye İş Bankası, Halkbank, QNB Finansbank). Cash on delivery, cheques and promissory notes are not accepted. Prices include VAT; the amount shown in the cart is the amount you pay. Details: Payment Options.
Are instalments available?
Credit cards issued in Türkiye can be charged in up to 12 instalments; there is no surcharge for a single payment. The number of instalments and the surcharge rates appear in the Instalment Rates tab on each product page and at checkout once you enter your card. Debit cards and foreign cards are charged in a single payment.
I paid by bank transfer. When will my order ship?
Your order is prepared as soon as the payment reaches our account. Writing your order number in the transfer description speeds up matching; you can also send the receipt on WhatsApp. If no payment arrives within 24 hours we send a reminder; unpaid orders are cancelled after a few days.
Can I add an item to an order I already placed?
If the order has not shipped yet, send us your order number together with the link and quantity of the item on WhatsApp; where possible it ships in the same parcel. Items cannot be added to an order that has already shipped; a new order is needed.
Do you offer a discount for service technicians or trade customers?
Website prices are current and the same for every customer; no separate trade discount is applied. For quantity (wholesale) purchases, send the product, quantity and payment method (bank transfer or card) on WhatsApp and our wholesale team will prepare a quote.
Shipping and delivery
When will my order ship?
Orders placed and paid on weekdays before 15:00 (Türkiye time) usually ship the same day; orders after 15:00 ship the next business day. There are no shipments on weekends and public holidays; they go out on the first business day. The tracking number is sent by SMS and e-mail when the parcel is handed to the carrier.
Which carrier do you use and how much is shipping?
Within Türkiye we ship with Yurtiçi Kargo or Aras Kargo; bulky items over 75 volumetric kg (condensing units, large compressors) go by freight. Shipping is calculated automatically in the cart from the volumetric weight of the items; there is no free-shipping promotion.
Can I collect my order from your warehouse?
We sell online with delivery by courier. Only for products that show the Warehouse Collection option at checkout can you collect from our warehouse in Küçükçekmece, Istanbul, on weekdays between 12:00 and 18:00, after letting us know on WhatsApp in advance.
My parcel has not arrived or the tracking number does not work. What should I do?
Tracking numbers usually become active in the carrier's system within a few hours. Check the current status on the Where Is My Shipment? page; if there is a delay, write to us on WhatsApp with your order number and we will follow up with the carrier.
Do you ship to Azerbaijan, Northern Cyprus or Georgia?
Yes. You place the order on the website; shipping, export customs clearance and tracking are handled by us. Shipping is calculated in the cart by volumetric weight; refrigerants, oils, chemicals, aerosols and battery-powered devices cannot be shipped abroad. Country pages: Azerbaijan · Northern Cyprus · Georgia. For other countries, send the product, quantity and city on WhatsApp for a quote.
Returns, exchanges and cancellations
What is your return policy?
You can return a product within 14 days of delivery provided it is unused and in its original packaging; any promotional item that came with it must be returned as well. Fill in the return form and send the product with our contracted carrier. For customer-caused returns (e.g. wrong order) the shipping cost is deducted. Details: Delivery, Returns and Exchanges.
I returned a product. When will I get my money back?
Once the returned item has been checked, the amount is refunded to the card or bank account you paid with and you are notified by e-mail. How long a card refund takes to appear on your statement depends on your bank; if the refund has been made but is not visible, please contact your bank.
How do I exchange a product?
Because of invoicing regulations we cannot exchange directly: you return the current product and place a new order for the one you want. You do not need to wait for the return to be completed before placing the new order.
Can I cancel my order?
Orders that have not shipped can be cancelled by writing your order number on WhatsApp or to yedepa@yedepa.com. If the order has already shipped, simply do not collect it from the carrier; the parcel returns to us and the refund process starts.
The product is faulty or does not work. What should I do?
All products are shipped new, genuine and invoiced, and are covered by warranty under Turkish Consumer Protection Law No. 6502. When reporting a fault, send us on WhatsApp your order number, how and when the fault occurred (after installation, at first start-up), a photo and, if available, an authorised service report; products with a confirmed manufacturing defect are replaced. For missing or damaged items, the product link and a photo of the parcel are enough.
Products and compatibility
How can I be sure a part fits my unit?
The most reliable way is to compare the manufacturer code on your old part with the code on the product page, character by character. If there is no code, send a photo of the part (showing the connector, cable length and dimensions) together with the brand and model of the unit on WhatsApp; if there is no exact match we suggest an equivalent based on measurable matching.
What does "Universal" mean? Are the products genuine?
Products listed under a specific brand are genuine products of that brand. Universal products are equivalents compatible with the original and widely used in the field; compatibility details are given on the product page.
When will an out-of-stock product be available?
Use the Notify me when in stock button on the product page; we notify you by WhatsApp or SMS when it arrives. For quantity requirements, write the quantity on WhatsApp and we will let you know the lead time.
My new motor gave off a smell at first start-up. Is that normal?
Yes. A slight smell from the winding varnish and the brushes bedding in is normal on new motors and disappears after a short time.
Invoicing and business purchases
Do you issue invoices? Can I get an invoice in my company's name?
An electronic invoice is issued for every order and sent to your e-mail address; we do not sell without an invoice. For company purchases, enter the company name, tax office and tax number in your account details. For shipments abroad the invoice is issued as a VAT-free export invoice.
Can I get a quotation or proforma invoice?
Written quotations and proforma invoices are prepared for quantity (wholesale) purchases: send the product, quantity, payment method and invoicing details on WhatsApp. For single items the website price applies; you can place the order on the website with your company invoicing details.
Is yedepa.com a trustworthy seller?
Navizon Elektronik Ticaret Ltd. Şti. has been trading since 2006, is registered with MERSİS and ETBİS (the Turkish e-commerce registry) and issues e-invoices. Card payments are processed with 3D Secure and card details are never stored on the site. Details: Yedepa Reliability.