Order Tracking
You do not need to create an account to shop on Yedepa.com. After placing your order, you can check your order status and shipment tracking information in our "Where Is My Shipment?" section. Even if you are not a member, we send your shipment tracking number to the e-mail address and phone number you provided when ordering.
Orders and Shipping
Orders placed on the Yedepa.com platform are handed over to the courier on the same day if placed on a weekday (assuming the daily shipping cut-off time has not passed). However, if a problem occurs with the shipment of your order due to unexpected situations such as stock errors, we will contact you immediately.
For your order to be delivered smoothly and without errors, it is very important that you fill in your address details (neighborhood, street, avenue, building number, etc.) fully and completely.
During religious and public holidays, since courier companies do not provide service, your orders are handed over to the courier on the first business day. Thank you for your understanding.
Payments
For purchases made on our site, you can choose one of the credit card or bank transfer/EFT methods. Credit card installment options are only valid for orders placed from Turkey. All prices shown on our site are the products' VAT-inclusive prices.
Returns
Products you purchased from Yedepa.com can be returned within 14 days of the date you received them. For a return to be accepted, the products must be unused and returned in their original packaging. If any free or promotional products were sent with the order, they must also be returned together with the returned product.
https://yedepa.com/iade : after filling in the form at this address, the products can be sent to the return address within 14 days via the authorized courier company. In cases caused by the user (wrong order, etc.), the shipping costs are deducted and the refund is made.
After the return shipment reaches us, if the returned product or products comply with our return policy, your return is processed within 1-10 business days and you are informed by e-mail. Your refund is made to the credit card / debit card you used for payment.
Exchanges
At Yedepa.com, we offer various services to ensure your satisfaction and make your shopping experience easier. However, there are certain legal regulations regarding the process of exchanging a product.
When you want to exchange a product, you must first follow the procedure for returning the existing product. After the return is completed, or without waiting for it to be completed, you can purchase the product you want by placing a new order. This procedure stems from the legal requirement that the invoice for the old product be canceled and a new invoice be issued for the new product.
This also applies to user-caused situations such as placing a wrong order. In such cases, the refund is made after deducting the shipping costs of the returned product.
Cancellation (Not Yet Shipped)
If you wish to cancel your order before it is shipped, you can send a message stating your order number to our e-mail address yedepa@yedepa.com or call our customer service at 0850 305 36 95. As soon as we receive your request, the order for the product you purchased will be canceled.
If your order has already been shipped, you need to follow the return procedure.